Support & Help Center
Get the help you need to maximize your crypto trading potential with CryptoPulse
Contact Our Support Team
Live Chat
Instant support for urgent issues
Available: Mon-Fri 9AM-6PM UTC
Frequently Asked Questions
How do I connect my wallet?
Go to Portfolio → Connect Wallet and follow the prompts. We support MetaMask, WalletConnect, and major hardware wallets. Your wallet remains secure as we only read public data.
Is my data secure?
Yes! We use bank-grade security with 256-bit encryption. We never store your private keys or have access to your funds. All data is encrypted and stored securely.
What exchanges do you support?
We support 50+ exchanges including Binance, Coinbase, Kraken, KuCoin, and Bybit. You can connect via API keys (read-only) or import CSV files.
How accurate are the whale alerts?
Our whale tracking uses real-time blockchain data with 99.9% accuracy. We monitor large transactions across 10+ networks and filter out exchange movements.
Can I cancel my subscription anytime?
Yes! You can cancel your subscription anytime from your account settings. You'll continue to have access until the end of your billing period.
🚨 Emergency Support
For critical security issues or urgent account problems
security@cryptopulse-ai.comStill Need Help?
Our support team is here to help you succeed with crypto trading. Don't hesitate to reach out with any questions.